Terms of use


 1. PRIOR

This agreement regulates the General Terms & Conditions for the various services provided on this website http://www.puntaportego.com, specified in in this contract, so that the user, upon completing the registration process and/or hiring a service through this website, expressly consent and submit to the terms & conditions specified below.

Hiring the services of OOP srls and/or completion of the purchase of products on this website by the user/CUSTOMER it is implied that the user/CUSTOMER is an adult and expresses his or her acceptance of these Policies constituting a valid contract between both parties.

The above texts governing OOP srls services are accessible and permanently available on our website http://www.puntaportego.com, by clicking on the link Policies, indicating the last date of an update. 

2. PARTIES

This contract was endorsed by the website http://www.puntaportego.com, henceforth the Website, and by the commercial company OOP srls.

And, the CUSTOMER, whose data we provide through registration forms OOP srls offers via this website, to proceed with the hiring or purchasing of products freely chosen and specified in this contract. You, the CUSTOMER, acknowledge that the information provided is accurate, current, and provided by the individual himself or herself, and confirms that the contracting party is not a minor.

3. OBJECT

These General Terms & Conditions are intended as procurement and acceptance of the services provided by OOP srls to their customers regarding the products offered on its website, from ordering, payment and delivery as well as aftermarket services, in the terms outlined in this contract.

4. TERMS OF SERVICE

Trading conditions and terms of service of OOP srls., as well as deals that can be made by or through OOP srls, always appear on the website http://www.puntaportego.com, so they can be viewed, archived, or printed OOP srls reserves the right to modify at any time these terms and conditions and any other document found on the website without previous announcement.

5. RESPONSIBILITIES

OOP srls is responsible for the reliability, accuracy of content, data and/or information regarding the products on the OOP srlswebsite, unless these have been modified by third parties outside the organization or without express permission of the company. The services provided by OOP srls are solely limited to making available to customers the products offered on this website.

The CUSTOMER agrees to comply with the provisions of the Policies published by OOP srls on its website at the time of purchase.

6. PRICES, CONDITIONS, DELIVERY AND PAYMENT

PRICES - In consideration of the products ordered, you agree to pay expressly OOP srls the specified amount at the time the price relationship is established on the website, prices already include the value added tax (VAT).

The prices indicated on the website are in Euros (€), and do not include delivery costs where they may apply. OOP srls reserves the right to change prices at any time, However, OOP srls agrees to apply the current price published on the website at the time of the final completion of an order.

PAYMENT- Payment must be provided prior to the shipment of products. OOP srls does not send and/or service the products requested until payment has been received in full.

Payments are made through PayPal.

With PayPal financial information is never sent to OOP srls, PayPal encrypts and protects your credit and debit card numbers. Pay online by simply indication your email address and password after registering an account with PayPal.

DELIVERY- Delivery costs will be determined by the breakdown of the total price of the purchase(s) depending on the delivery destination, this will be run by the CUSTOMER and added to the total amount of your order a the moment your order is processed, price breakdown is made according to the following table:

7. ORDER CANCELLATION

The CUSTOMER may only cancel an order on the same day of the completion of the purchase and before 16:00 (4:00pm) local Italian time. Cancellations are made by sending emails to portego@portego.it

8. DELIVERY OF AN ORDER

After preparing the order, it is then sent through a courier or transport agency, generally being the company UPS. However, OOP srls may have to contract the services of another transport company, depending on the availability. The delivery of purchase products is considered completed from the provision of an order of the CUSTOMER by the courier or transportation company, there is a record of the same for the control system used by said companies.

Orders will be delivered within the number of days as indicated on Shipping, the number of days indicated always being business days and start counting after the OOP srls receipt of the order. If there are any logistical circumstances, acts of God or force majeure, which prevents compliance with these terms, causing delay in delivery, OOP srls will try to inform you as soon as possible.

It is the sole responsibility of the recipient to verify the order upon its delivery. You must ensure that all of the references have arrived with your order and that nothing is missing or damaged. If the CUSTOMER were to subsequently detect any damage and/or broken items the CUSTOMER must communicate this to OOP srls via email within 7 business days from the date of delivery, in accordance with the details below. Emails of this nature must be directed to the email address portego@portego.it

9. RETURNS & EXCHANGES

Returns- If the customer wishes to return any purchased products their money will be fully refunded, with out justification, if the item(s) is returned within 7 business days of receipt. The CUSTOMER shall notice OOP srls via email at portego@portego.it
CUSTOMER must return the product(s) via courier by their own means and assuming all delivery costs to the address via Giovanni XXIII, 334 - 45039 Stienta (RO) - ITALY addressed to OOP srls.

Exchanges- In the event that the CUSTOMER wishes to make a change of model, size or color, of a purchased product the CUSTOMER must notify OOP srls via email at portego@portego.it within 7 days of receiving the product. The CUSTOMER must specify in the email which product they currently have in their possession as well as detailed information clearly indicating which product(s) they would like to have in exchange. Exchanges can be made for products of an equal or lesser value or by paying the difference in price of an item that is more expensive. The CUSTOMER must return the product(s) via courier by their own means and assuming all related postage costs. Returns and exchanges must be sent to the address via Giovanni XXIII, 334 - 45039 Stienta (RO) - ITALY addressed to OOP srls. Shipment of the new model or color will also be assumed by the CUSTOMER.

Only upon receipt of the product to be exchanged will OOP srls send out a new product. Products will be shipped to the address provided by the CUSTOMER. OOP srls in these cases, reserves the right to make changed based on the availability of stock of the new product requested by the CUSTOMER.

Damaged Items- In the case of defective goods, or erroneous orders due to fault by OOP srls, all return postage costs will be paid by OOP srls.

To this end, the CUSTOMER must notify OOP srls via email at portego@portrgo.it within 7 days of receipt of the item(s), specifying the reason for exchange and/or return due to damage. In which case OOP srls will send a reply via email to the CUSTOMER specifying the manner in which the product is to be recollected.

Upon receiving the returned defected product(s) OOP srlswill proceed to mail the newly ordered product to the address provided by the CUSTOMER.

OOP srls reserves the right to refuse any returns or exchanges of their products, regardless of whether that return or exchange it attributed to OOP srls or the CUSTOMER, if all the following requirements and/or conditions are not met:

1. The product must be in perfect condition or in the condition with which it was received upon delivery, without stains or damage, and must retain its original packaging (otherwise the CUSTOMER will assume a depreciation of the value of the product), original labeling with all accessories and/or accompanying documentation. The product must be accompanied by a copy of the delivery receipt with written proof of all details identifying the receiver (order number, name of recipient, address, etc.).

2. The product in question cannot appear to have been worn. OOP srls reserves the right to refuse the return or exchange of any of their products if the product appears to have been used or worn.

If the returned product is not accepted by OOP srls on the grounds that the product in question appears to have been used or worn OOP srls will communicate this to the CUSTOMER. In such cases these products will remain in the distribution warehouse located at via Giovanni XXIII, 334 - 45039 Stienta (RO) - ITALY. Said product will remain at this location until it is collected by the CUSTOMER or by a courier service hired by the CUSTOMER, this must be done within a period of 30 days after being informed the product will not be accepted by OOP srls In such cases the CUSTOMER shall neither seek nor be eligible for reimbursement.

In cases where the CUSTOMER is entitled to a refund reimbursement will be made to the account the original purchase was made from. If for any reason this is not possible due to problems or complications with the issuing bank OOP srls will ask the CUSTOMER to provide alternative account information in order to complete the refund process.

10. VALIDATING THE PURCHASE PROCEDURE AS PROOF OF ACCEPTANCE AND COMPLETION OF THE CONTRACT

Both parties expressly state their acceptance of the offer of the products/services by OOP srls to the CUSTOMER, who is fully aware and understands the Policies.

By following all the buying steps the CUSTOMER agrees to and accepts all the terms and conditions described above.

11. COPYRIGHT AND TRADEMARKS

All text, graphics, logos, button icons, images , videos, software, downloads, and any other content present on this website is the property of OOP srls or our affiliated entities and is subject to international copyright laws. Copyrights, trademarks or trade dress of OOP srls and our affiliates may not be used without our written permission. Such items include our name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of OOP srls, OOP srls gallery products, services, and programs, and those of our affiliates. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (e.g., printing an order confirmation page or other purposes related to ordering or shopping for merchandise). Without the explicit written permission of OOP srls.

12. PARTIAL NULLITY

If any part of these General Terms & Conditions were unlawful and therefore invalid, this shall not affect other lawful provisions, which shall remain in the present CONTRACT.

13. RESTRICTIONS

By using this website, you agree that you cannot: Use the website in any way that may lead to the encouragement, procurement, or carrying out of any criminal activity, or to promote any business, products, or services; Use foul, threatening, or offensive language including, without limitation, defamatory, libellous, racist, sexist, ageist, homophobic, or sexually explicit language; Distribute illegal, copyright infringing, advertising, indecent, or offensive material, or transfer files that contain viruses, Trojans, or other harmful programs; or Use the website for any purpose other than your personal use.

14. ERRORS AND INACCURACIES

Though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. OOP srls reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.

15. WEBSITE ACCESS AND CONTENTS

Access to this website and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair, or for reasons beyond our control. We have made every effort to display the products featured as accurately as possible. However, the colors we use, as well as the display and color capabilities of your particular computer monitor, may greatly affect the colors you actually see on the screen. OOP srls cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor’s display of any color, texture, or detail of merchandise will be accurate/the same as the actual product.

16. CUSTOMER SERVICE

Our Customer Service is at your complete disposal for any questions or concerns.

We will answer to your questions from Monday to Friday from 9 am to 5 pm GMT (Rome time).
Contact us via email at portego@portego.it

17. LAW & JURISDICTION

In any litigation concerning the CONTRACT CONDITIONS between OOP srls an its CUSTOMERS or between CUSTOMERS and the website http://www.puntaportego.com property of OOP srls, will apply Italian Legislation & Laws, being responsible for the resolution of all disputes arising or related to the purchase of products or services contracted by OOP srls, the ITALIAN COURTS. To file claims on the use of our services emails may be directed to portego@portego.it

 


PuntaPortego by OOP.srls / Via P.Giovanni XXIII 334 - Stienta (RO) Italy / PI IT 01477450298